NHTSA Complaint #11436590 — 2007 GMC ENVOY

The contact owns a 2007 GMC Envoy. The contact stated while driving 70 MPH, the headlamps became inoperable. There were no warning lights illuminated. The contact stated she turned on the hi-beam and was able to continue to drive the vehicle. The vehicle was taken to the dealer; however, the dealer did not diagnose the vehicle. The dealer advised the contact to bring the vehicle in whenever the failure reoccurred. The contact stated that the failure had been reoccurring intermittently while driving. The contact contacted a second dealer Poage Chevrolet (851 W Pearce Blvd, Wentzville, MO 63385) who advised the contact that her vehicle could not be repaired under NHTSA Campaign Number: 15V519000 (Exterior Lighting) since the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 145,000.