NHTSA Complaint #11204679 — 2007 GMC ENVOY

WE HAVE A 2007 GMC ENVOY, INTERMITTENTLY OUR HEADLAMPS AND DAYTIME RUNNING LAMPS WOULD CUT OFF AND ON, SOMETIMES WHILE WE HAVE BEEN DRIVING IN THE CITY AND ON THE HIGHWAY AND SOMETIMES RIGHT WHEN WE PUT THE VEHICLE IN DRIVE BEFORE WE MOVE. ABOUT A WEEK AGO THEY CUT OFF AND HAVE NOT EVER CUT BACK ON. WE FOUND ON THE NHTSA WEBSITE THAT THERE HAD BEEN A RECALL FOR THE HEADLAMPS AND DAYTIME RUNNING LAMPS ON 2006 - 2007 GMC ENVOYS, THE RECALL IS FOR THE HEADLAMP MODULE. WE CONTACTED OUR LOCAL DEALER ABOUT GETTING THE RECALL REPAIRED BUT WERE TOLD OUR "VIN" WAS NOT INCLUDED IN THE RECALL. WE ALSO CONTACTED GM DIRECTLY AND SPENT OVER AN HOUR ON THE PHONE WITH THEIR CUSTOMER SUPPORT AS WELL AS A SUPERVISOR ONLY TO BE TOLD OVER AND OVER THERE WAS NOTHING THEY COULD DO TO HELP. WE TOOK OUR VEHICLE TO THE DEALER FOR REPAIR SINCE IT IS ILLEGAL TO DRIVE AT NIGHT WITHOUT HEADLIGHTS, AFTER THEY DIAGNOSED THE ISSUE WITH OUR 2007 GMC ENVOY THEY REPORTED THAT THE PROBLEM WITH OUR 2007 GMC ENVOY IS THE EXACT SAME ISSUE AS THE ONES THAT ARE COVERED IN THE RECALL, THE HEADLAMP MODULE IS BAD! WE ONCE AGAIN CALLED GM, GAVE THEM THE DIAGNOSES BUT ONCE AGAIN THEY SAID THERE IS NOTHING THEY CAN DO! NEEDLESS TO SAY WE ARE BEYOND FRUSTRATED.