NHTSA Complaint #11436492 — 2019 VOLKSWAGEN TIGUAN

Automatic start/stop feature malfunctioned while vehicle was at a complete stop in a left hand turn lane at the front of an intersection. Caused major traffic jam because vehicle would not restart. No warning signals were given prior to failure, car engine simply turned completely off and dashboard message then read to "manually restart engine". Attempted to do so but it did not work. After that, I randomly started turning the car off and on, switching from park to drive in whatever order to try to get the engine to restart since manually restarting the "normal" way did not seem to work. While the car was not restarting, the yellow engine light did appear, I am not sure exactly when. No one's safety was at risk in this particular instance, however it could have been depending on when this problem occurs. It has happened twice prior to this incident but both times occurred in a parking lot, not in open traffic. Eventually, after about 5 minutes the car did restart and I was able to resume driving. The vehicle has not yet been inspected by anyone for this particular issue and therefore not reproduced or confirmed by a dealer or independent service center.