NHTSA Complaint #11436475 — 2012 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11436475
Vehicle 2012 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

This summer, my 2012 Subaru Outback began shuddering and stalling when slowing down. This has happened approaching stop signs and stop lights, but has also happened going up steep hills and on the highway as traffic slows. Cars behind me have gotten incredibly close, and it seems only a matter of time before an accident occurs. We brought the car to the mechanic, who told us it was the torque converter, which would cost upwards of $5000 to replace. Subaru extended the warranty on 2010 - 2015 Outbacks because of the faulty torque converter - but the warranty expires at 100,000 miles, which we've surpassed. I'm not sure how this works - the manufacturer had a defect but we're responsible? It's scary when the car stalls out and I'm not sure it's safe to continue driving the vehicle. Our mechanic said the issue would get worse over time.

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