NHTSA Complaint #11436417 — 2012 FORD FOCUS

Before taking a cross country trip in July 2020 the vehicle was taken to a local Ford dealership and asked if there were any outstanding issues to do with the transmission or otherwise. The car was acting up some with shifting. They stated there was nothing and no issues. Of course they did not document this on the service ticket. On September 23, 2021 when pulling into a parking lot, a loud noise happened and warning lights (check engine and transmission reset) came on and then barely made it out of the path of the main road. Once in the parking lot, the car would not reverse. We managed to get the car pushed out of the way. Once the ignition was shut off, it took multiple attempts to restart, finally restarting in Neutral. The vehicle was towed to a different Ford dealership where we are told it's throwing codes related to the PCM Module for the transmission. After calling Ford Motor Company, we discovered the car was originally purchased in July 2011, so we are just outside of the 10 year extended warranty on this issues by a little over two months. We are the second owner and it only has about 90,100 miles, which is under the extended warranty mileage of 150,000. Ford Motor Company Customer Service has stated multiple times that I will get a call by a supervisor in one business day after I've asked to speak to a supervisor. I have yet to get a call back after a week and a half of trying. We have not had the car repaired as of yet since they won't call me back or escalate me to anyone.