NHTSA Complaint #11436363 — 2007 BMW 750LI

I had my car towed to BMW OF WEST SPRINGFIELD MA, to get car initially overhaul and completely fixed I understand that are six underlying recalls airbags, odb communications, brakes, electrical, door latches, after calling and letting them know my car was on its way, I requested a courtesy call and no was given I call two days later to be told my car wasn’t on the lot, then to be called back hours later to be told they could not find key to my vehicle, also they tried to make me pay for the lost key in WHICH THEY LOST, they still refuse to fix the recall and are requesting me get it towed out at there expense the recalls can only be fixed by BMW, also MASSACHUSETTS AND FEDERAL LAW REQUIRES THEM TO BE FIXED, so therefore the car cannot leave the lot until recall is fixed