NHTSA Complaint #11436103 — 2018 MERCEDES-BENZ AMG E43
WHEELS issue reported to NHTSA
Complaint Details
| ODI Number | 11436103 |
| Vehicle | 2018 MERCEDES-BENZ AMG E43 |
| Component | WHEELS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I bought this 2018 e43 amg at 24k miles ,still under warranty ,and when I first told by dealer that there's a crack on my wheel I have to replace it ,I thought it was my driving even though I can't think of getting in a pothole whatsoever,so I shop around and found a random shop ,they showed me a picture of the exact same car of same year with the same problem on the same size 20in wheel ,crack on the oem wheels , I was thinking this is strange ,but I choose to trust the mb quality. Later on there's a noise coming from back seat ,I went to dealer and try to find out ,they did a good job found out they need to replace the whole rare end,and also found 2 wheels bent including the new wheel I just replaced,and another crack on one of the rare wheel which I think caused by the rare end issue ,and they did ,but the very second day I got my car back ,the noise is still there and getting worse ,Itried to contact the advisor to find out what's going on ,but he hangout on me and never call back ,I don't want to take any risk for them to say it's my driving that Hurst the rare end again which I drove really carefully,so I had to go back to dealer on the same day and have it quick checked ,the same advisor talked to me saying we replaced with the item that we ordered from mb directly and makes me feel like they are trying to blame me ,and using we don't have loaner car , it's gonna take a long time ,we are busy kind of excuses to make me go away but I insisted to have it checked,after 1 or 2 hours ,they told me they gonna order another rare end for me without telling me what's wrong ,but still let me drive it home . They noise and shaking is becoming worse only after 200 miles I was driving,so something wrong with the rare end of 2018 e43 amg and wheels too. With 1 whole rare end ,2 new wheels , still, problem not solved at all.
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