NHTSA Complaint #11436065 — 2015 NISSAN MURANO

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11436065
Vehicle 2015 NISSAN MURANO
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

My drivers side door is locked. I started my car, drive off and it auto locks at a certain speed. When I stopped I was unable to unlock the door. I was forced to climb out the passenger side. The car had a manual key lock, this also failed, it will lock the other doors but will not unlock any of them. It failed and there is no manual way to open the door. This is a major safety issue, if I was involved in an accident I would have been trapped in the car. I approached Nissan. They laughed it off and say my car is out of warranty so I must pay to repair this. I understand that, but this is not a broken light or a leaking fuel tank, this failure is a major fail in keeping me safe in my vehicle. When I took it to the dealer for repair they gave me an estimate based on a similar case they had a few weeks before, and I read numerous reports from others owners of vehicles on the internet.

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