NHTSA Complaint #11435891 — 2013 FORD TAURUS

The contact owns a 2013 Ford Taurus. The contact stated that she started the vehicle and the steering wheel was locked. The power steering assists warning light is illuminated. The vehicle was towed to an independent mechanic but was not diagnosed since the power steering was working properly while the vehicle was at the independent mechanic. The contact stated the failure reoccurred upon starting the vehicle. The contact stated with assistance, she was able to forcefully steer the vehicle while driving to the dealer. The vehicle was diagnosed, and the contact was informed that the steering gear needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.