NHTSA Complaint #11435854 — 2013 FORD TAURUS

On 9/26/21, I was driving my 2013 Ford Taurus on the highway, when suddenly lost power steering. Two error messages immediately appeared on the dashboard: "Service Advancetrac" and "Power Steering Fault". I managed to pull the car over safely, however this was an extremely dangerous situation that could have led to an accident. The car was brought to Watertown Ford, 26 Seyon Street, Waltham MA, 02453. The Ford technician confirmed that multiple diagnostic codes were present (related to the steering rack and PCSM - power steering control module), and indicated that the power steering rack needed to be replaced at a cost of $2,700. Upon further research, I noticed that Ford opened a recall program for 2013 Ford Taurus models pertaining to this exact issue. I called Ford, but was informed that my VIN number was not included in the recall, and did not receive an explanation why. Ford's number for this recall is 15S18. NHTSA Campiagn Number is 15V605000. I'm shocked that this was not covered under Ford's recall program, and that I was forced to pay $2,700 in order to have a completely new power steering rack installed. I'm quite fearful that this will occur again in the future. I have attached the invoice from Watertown Ford for reference.