NHTSA Complaint #11435662 — 2016 TESLA MODEL X

The electrical components in our steering wheel have stopped working, disabling the horn. The horn itself can be deployed from the Tesla phone app (so I know the horn itself is not bad). Additionally, the control buttons on the steering wheel no longer work. A simple google search reveals that this is a widespread problem with Tesla vehicles. Not having a working mechanism to deploy the horn is a very serious safety issue --as the horn is intended to be used to warn careless drivers from coming into your lane, alert distracted pedestrians, etc. Despite seeing this failure across a wide array of its vehicles, Tesla is issuing 4-figure repair estimates --or at least that is what they did for me. Tesla should be required to replace its failing components as a matter of public safety. I can assure you that people will be injured and/or die because of Tesla's failure to act. Please feel free to call me if you would like to discuss. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).