NHTSA Complaint #11435654 — 2015 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11435654
Vehicle 2015 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

I purchased a new 2015 Kia Soul in the summer of 2015. Since then I have had to replace the engine TWICE and the catalytic converter at my expense. Now the engine has failed again! I asked the mechanic at the dealership why this keeps happening with a brand new vehicle. He shrugged his shoulders and responded that Kia had problems with that particular engine. Never in all this time did the dealership EVER mention this and now that the third engine needs to be replaced, they are refusing to cover it under the warranty or recall because it is at 152,000 miles and the warranty extension was up to 150,000 miles. Never mind that they should have replaced the first two engines because it was under the 150k... or that the third engine itself doesn't have 150k miles on it. They also never made me aware of the recall on the catalytic converter when it failed and I paid to replace it. The first time the engine seized was approx August of 2019, the second time was March 2020, and the third was June 2021. I've contacted Kia Customer Service - they tell me to contact the dealership. I've had it inspected by an independent third party mechanic and he is convinced that this should be covered by the recall/extended warranty

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