NHTSA Complaint #11435589 — 2015 BMW I3

I am the owner of my BMWi3. We live in a retirement community in Florida and it is the perfect vehicle for driving the short commutes of our daily activities. December 27, 2020 I ordered (from Amazon) SUNTUE Buckles Extender,Universal Fit for 7/8'' Metal Tongue, Extension Socket Connector with E11 Safety Certified -2 Pack. The purpose was to make it easier to fasten the seat belts. We are in our 70’s and it is difficult to reach down to fasten the belt. Our fingers are not as nimble as when we were young. I installed them in mid-January 2021 and a few days later the message appeared: “Driver restraint system malfunction. Continue wearing safety belt. Consult nearest service center.” Shortly after the warning appeared, I removed the extenders and thought the warning would go away. However, it continued to appear. After seeing the message for several months, I called BMW for an appointment to clear the message. September 23, 2021, I paid $160.10 for a diagnostic test, and the BMW Service Advisor told me the SRS – Airbag Driver Front: high resistance in driver airbag must be replaced. He assured me the problem is NOT related to the seat belt extenders. The advisor said the air bag would have to be ordered and gave an estimate of over $1,300. I had to sign papers stating the airbag is not safe. I searched on-line for other BMWi3 owners who have had similar experiences. I found that some other owners have had the airbag message. I then searched for “replacement of air bags” and was surprised to find that it is rarely necessary to replace the bags “because they won’t wear out.” My BMW has 35,600 miles; it is always garaged, and has not been in an accident, therefore, I do not understand what would cause my airbag system to indicate it must be replaced.