NHTSA Complaint #11435411 — 2014 KIA SOUL

The contact owns a 2014 Kia Soul. The contact stated while driving 70 MPH, the vehicle started sputtering then loss motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to the contact's residence. The vehicle was leaking oil onto the ground. The contact inspected the engine and saw that the rod had pierced the engine block. Upon investigation, the contact related the failure to NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) which associated with the VIN. However, the contact had not received notification for NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and to pay for the vehicle to be towed to a dealer, and if deemed that the VIN was associated with the recall, then the cost for the repair would be covered. The failure mileage was approximately 150,000.