NHTSA Complaint #11435143 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle loss power without warning and failed to restart. The contact received notification of NHTSA campaign number: 20V750000 (Engine) and 17V608000 (Steering) after the failure. The vehicle was taken to an independent mechanic who replaced the starter and battery. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The repairs were declined due to a previous update not being performed on the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The contact had not experienced a failure. The contact stated he only had possession of the vehicle for a year and was unaware of the needed update. Parts distribution disconnect. The failure mileage was 134,200.