NHTSA Complaint #11434860 — 2011 CADILLAC SRX

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at a low rate of speed in traffic, the rear suspension started to sway without warning. The contact then received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part for the repair was not available. The dealer had been notified about the recall and confirmed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 140,000. VIN tool confirms parts are not available.