NHTSA Complaint #11434785 — 2020 NISSAN SENTRA

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11434785
Vehicle 2020 NISSAN SENTRA
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The emergency braking system has gone off on this car 4 times. After the first two we took the car into the dealership and they said that they could not find any problems with it. Yesterday we had two more incidents. I am taking the vehicle in tomorrow. I have asked that they replace the sensors but was told that it is up to Nissan. This is a very dangerous thing especially if you are on the freeway and the brakes go on. On incident 2 I was travelling 45-50 mph. Here is information on incidents 3 and 4 This is the 3rd and 4th incident we have had with the NEB going off while driving our 2020 Nissan Sentra. Documentation on the first two incidents have already been provided to Future Nissan of Folsom. The latest incidents occurred on Sept 27 2021 at approximately 7 pm. Mileage on the vehicle was 2795 at the time of incident 3. Location was zip code 95608- Carmichael CA On both occasions the vehicle was traveling west bound with no traffic in either direction and course driven had no direct sunlight hitting the vehicle. My wife had driven the vehicle approximately 17 miles when the third activation occurred. The maximum speed she had driven the vehicle was 46 mph during the course of the trip. She was on California Ave. and turned right onto Van Alstine. Her speed was between 20 – 25 mph when she encountered a 15mph speed bump. She lowered her speed to 15 mph and just after she crossed the speed bump the NEB went off. I was not jarring but slowed the vehicle down. Approximately 100 feet further a red light went off on the right hand side of the dashboard and there was a beeping but the car did not slow down again. She then stopped at the light on the intersection of Van Alsine and Fair Oaks Blvd. She proceeded west onto El Camino Ave for about 200 yds and reached a speed of approximately 30-35 mph. (Speed limit is 40 mph) when the emergency braking system again went off. She does not recall any light going on.

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