NHTSA Complaint #11433976 — 2013 VOLKSWAGEN JETTA

There is a recall on 2013-2015 VW Jetta Hybrid transmissions. I have a 2013 VW Jetta Hybrid. on September 21, 2021, the transmission malfunctioned, causing the clutch to fail to engage, resulting in the car being unable to drive. My wife was driving the car by herself on a a busy interstate in Denver, Colorado (I-25) at approximately 3 PM. She was stranded on a highway in rush hour traffic for approximately 15 minutes as our stalled car held up traffic and was dangerous for my wife to sit in the car during this time. It was a stressful situation for my wife that threatened not only her safety but of others that drove on I-25 that afternoon. After approximately 15 minutes the clutch was able to engage again and the car was able to drive. The car is available for inspection. I believe the problem has been identified because there is a recall out for the 2013-2015 VW Jetta Hybrid! They have not contacted me about repairing this recall. I asked the local VW dealer about this and they have not addressed the problem. The vehicle has been inspected by the local dealer, but not police, insurance representatives or others. No known issues occurred with this car for the 8 years I have owned it and been the sole owner.