NHTSA Complaint #11433903 — 2020 LINCOLN AVIATOR

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11433903
Vehicle 2020 LINCOLN AVIATOR
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

The lights on the visor mirrors and the garage door opener located on the visor stopped working. 2 days later, all of the switches on the drivers door ( window controls and mirror adjustments) stopped working. Now the dome lights have stopped working. The dealership had the car for a week and performed a master reset and a DDM configuration and window learn procedure. None of these problems were resolved. Dealership states vehicle will have to be scheduled when a repair is made available. While most of these problems are merely an inconvenience, I feel there is a safety issue due to the fact that I have no emergency egress. The Lincoln concierge told me I can "just crawl over the console and go out one of the other windows." I can also not adjust the mirrors after a seat adjustment, which is also a safety concern. The dealership said I will have to make a manual adjustment until a fix is made available. There have been no warning lamps, messages, or other symptoms prior to the failure which happened 4 weeks ago. The dealership is Liberty Ford in Canton OH. RO number 797409. Lincoln case number 33186048-P8G5J5.

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