NHTSA Complaint #11433902 — 2016 KIA SORENTO

I was driving on the highway when my vehicle started sputtering, acceleration response declined, and the check engine light started flashing. This was a huge concern as I was in the area of the highway where there are multiple logging trucks and could not accelerate if I needed to get out of the way. I pulled off the highway into an Autozone and my vehicle shut off, I attempted to start it and it would not stay running. I pulled the spark plugs and noticed the cylinder four plug was coated in oil. I had previously told a Kia dealership I was experiencing high oil consumption and was told Kia was aware of this issue and was doing nothing about it at this time. I was told, "run the car till the engine dies and Kia will replace it." Once at the dealership Kia performed a connecting rod bearing test but stated it was unable to be completed due to cylinder two failing. They pulled the head and found the exhaust valve to cylinder two had a piece missing. This was sent to Kia elevated claims through consumer affairs who advised me it would not be covered. They stated the exhaust valve likely broke due to carbon build-up. I explained the carbon build-up was due to burning oil which was likely caused by a worn connecting rod bearing. I was told burning oil would not cause carbon build-up and they would not do a good faith repair on my vehicle. I contacted the service manager of the dealer and explained this. He stated the consumer affairs person was not correct and these items were linked. I contacted Kia consumer affairs supervisor and explained my situation again, stating the service manager at the dealership would like to speak with him. He denied my claim again and stated he would "absolutely not speak with the service manager." He told me to refer him to a district manager and still denied any issues with Kia relating to oil consumption causing this engine failure.