NHTSA Complaint #11433836 — 2012 TOYOTA CAMRY

The contact owns a 2012 Toyota Camry. The contact stated while driving approximately 20-25 MPH, the vehicle inadvertently started shuddering. There were no warning lights illuminated. The contact stated that while she was driving on the highway 40-50 MPH, the failure stopped. The vehicle was taken to the dealer who diagnosed that the transmission had failed, and the torque converter needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under an unknown TSB as the extended warranty of the vehicle had expired. The contact stated that the vehicle was also taken to the independent mechanic who confirmed the dealer's diagnostic result. The contact stated that the failure had been reoccurring while driving at 25-30 MPH. The manufacturer was made aware of the failure and informed the contact that they could not assist and referred the contact to the dealer. A case was opened. The vehicle was not repaired. The approximate failure mileage was 83,400.