NHTSA Complaint #11433496 — 2017 CHEVROLET MALIBU

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11433496
Vehicle	2017 CHEVROLET MALIBU
Component	SERVICE BRAKES
Date of Incident	September 12, 2021
Date Filed	September 19, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While pulling into a parking lot, the brake pedal failed to push down, making me to have to exert force on the brake pedal to stop the car. I had been hearing a "grinding" sound but thought it was from the brake pads needing to be replaced and this was incident was from the calipers being over extended. After replacing the brake pads with the new ones (the old ones were only half the size of the new ones and did not need replacing) the brake pedal still did not push easily. I took the vehicle to the repair shop I always use and they affirmed there was a problem and gave the price for the parts (908.37 for the brake vacuum pump and 107.98 for the Brake Fluid Exchange with ABS). There is visible damage to the end of the camshaft from the pump freezing and being torn apart by the camshaft as a result. The total cost of the repairs was $3409.96, which was unexpected. I was quoted $1134 and change originally for parts and labor at the beginning of the problem being addressed.

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