NHTSA Complaint #11433447 — 2017 HONDA PILOT

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number 11433447
Vehicle 2017 HONDA PILOT
Component SEAT BELTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Drivers Side Front Seatbelt webbing unraveling. Occasionally becoming caught in belt buckle assembly. Brought car to dealer on 8/6/21 and they wanted to charge over $500 to fix it. I said it was absolutely absurd and that it should be covered under one of my warranties purchased with the car. After some back an forth they agreed to warranty the repair and let me take the car home. Its now been over 4 weeks of them telling me the seat belt has still not arrived at the dealer and the safety issue is growing much larger as the seat belt webbing is getting worse each day. It seems they are truly not wanting to honor a warranty and are trying to do anything they can to either not fix the problem or make me pay over $500 to fix their defective product.

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