NHTSA Complaint #11433335 — 2017 JEEP RENEGADE

I was driving in right lane,40-45MPH, heard a very loud bang (not a tire), front end of jeep lifted UP, then began veering to the right heading off the road. I was unable to break or turn steering. Next thing, I woke up from being knocked out, hit a pole, 3 witnesses heard the bang as well - one witness told police, all 3 air bags went off. Emergency services were summoned. Car totaled. Pole is still standing upright. Fortunately I did not die or get seriously injured. Emergency services said if I had hit the tree next to pole, the outcome of my injuries would have been totally different. Car was towed to auto repair center and they had never seen collision damage such as this. Insurance company notified. Police report made at time of accident.no driver citations. a few days later I contacted jeep company, told them they needed to send someone out to look at this damage, because someone is going to die! They had a third party come out to the collision repair shop and get black box information/examined vehicle. A few days later, I received a carefully worded letter from Jeep that they saw NO SUSPENSION or STEERING issues to be the reason for the accident. Only the BANG, VEHICLE UPLIFT ON RIGHT SIDE, HITTING POLE. NO warning lights were on. This car was purchased new in 2/2018. I just hit the 30,000 miles, new tires on vehicle for 3 months and had only 2,000 miles of usage on them. The vehicle was in excellent condition and always maintained 100%. Even the Farmer's Insurance inspector stated car was in showroom condition. Rim broke in half along inner seam, no blowout evidence, tie rod broke in half, ball joint shaft inside of the knuckle (broke inside of it), pivot still in lower control arm. Have photos/police report/pics. NO OTHER VEHICLES INVOLVED. HUSBAND HAD TO HELP TOW TRUCK DRIVER SLIDE THE SUSPENSION UNDER VEHICLE TO TOW IT. I can send upon request insurance company docs and letter from JEEP upon request.