NHTSA Complaint #11433032 — 2019 CHEVROLET TRAVERSE

On Thursday 9/9/21, I found my car's alarm going off while parked in a parking lot. I was able to silence the alarm and enter the vehicle and turn it on. As I was driving toward the exit of the parking lot the windshield wipers went on, on their own and I was unable to turn them off. Then I lost control of my steering, several warnings and alerts went off on the dashboard and the car powered off in the middle of the road without any warning. Shortly after was able to turn the car on again and reverse and get it into a spot in the parking lot where again I lost steering, several alerts came on the dashboard and the car powered down again. I had my two young children in the car and we could have been hit, if this occurred on a highway this could have been deadly! I was able to start the car again, drove it around the parking lot safely for a few minutes and then the incident occurred a third time in the exit lane of the parking lot. We called for a tow truck. The car would not turn on again for several hours. When it did turn on it was moved to a safe location where it powered off spontaneously a 4th time. When the car was picked up by the tow truck the following morning the car alarm was going off again and the doors were locking and unlocking spontaneously on their own. Onstar sent a diagnostic report indicating an issue with the Engine and Transmission System. The vehicle was towed to Millenium Chevrolet in Hempstead. They were not able to check the car until Monday 9/13/21. They replaced the battery, but were unable to identify the source of the problem. After the battery was replaced, we were alerted that the horn was not working and the doors were locking and unlocking spontaneously.