NHTSA Complaint #11433023 — 2014 DODGE DURANGO ELECTRICAL SYSTEM

Complaint Details

ODI Number	11433023
Vehicle	2014 DODGE DURANGO
Component	ELECTRICAL SYSTEM
Date of Incident	September 5, 2021
Date Filed	September 15, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Screen on center console gets extremely hot to the touch when car is running. Purchased the car 10 days ago and reported the issue to the dealer we purchased it from. Dealer arranged for the car to be taken in to one of their authorized dealers in the auto nation group which is closer to our home. Dealer was able to duplicate and stated the temperature registered at 120 degrees on the console and recommended replacing the head unit. This unit is overheating and causing the radio to short along with other buttons on the display to not work when pressed. Dealer we purchased from said they would take care of the issue then turned around and said the limited warranty will not cover this. This is extremely dangerous and could catch fire.

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