NHTSA Complaint #11611426 — 2014 DODGE DURANGO

The contact owns a 2014 Dodge Durango. The contact stated while driving 30 MPH, the low voltage power message was displayed. The display on the instrument panel darkened and the vehicle unintentionally shifted into park and the vehicle failed to return to normal operation. The vehicle was not drivable and was towed to the residence. The contact researched online and became aware of NHTSA Campaign Number: 17V741000 (Electrical System); however, the VIN was not included. A dealer was not contacted. The contact self-diagnosed the vehicle and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.