NHTSA Complaint #11432844 — 2019 LAND ROVER RANGE ROVER VELAR

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11432844
Vehicle	2019 LAND ROVER RANGE ROVER VELAR
Component	POWER TRAIN
Date of Incident	August 21, 2021
Date Filed	September 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

My husband and I were going to the highway and the rear end of the passenger side portion fell apart. I'm still shocked from the weekend incident. My husband and a good friend of ours are working for Big 3 is Vehicle Safety and never ever saw this kind of an incident. Tow truck driver Richard who towed our car witnessed that they never saw this kind of damage. Range Rover retailer is not very receptive except that it is a tire issue and is not covered under warranty. This is my first time buying this Range Rover and I had a horrible experience. While we investigate further to determine the root cause of this incident, Would like to see the FMEA. I don't want this to happen to anyone and I will not be interested in driving this car. Would you be able to share any previous incidents similar to this? Would you please be able to escalate this to the next level of customer satisfaction? Thank you for your prompt response. Do you hvae an email we can upload the pictures and video?

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