NHTSA Complaint #11432718 — 2017 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11432718
Vehicle	2017 FORD ESCAPE
Component	STEERING
Date of Incident	August 25, 2021
Date Filed	September 13, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

While driving the Escape the steering suddenly became unresponsive and the steering wheel became very very hard to turn, we were barely able to get off the road. On the instrument panel a warning light said Steering Problem Service Vehicle Immediately. The car was towed to Ford Dealer where it has sat outside now for 3.5 weeks without any service, due to issues at the dealership beyond my control.

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