NHTSA Complaint #11432646 — 2012 HONDA ODYSSEY

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11432646
Vehicle 2012 HONDA ODYSSEY
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

The sliding door on the driver's side would open when the handle was pulled even when the lock was engaged. As this is the primary door used, I didn't not know it wasn't supposed to do this. Several years ago, the started sticking, then making a popping sound when it opened. The dealership inspected and found nothing wrong. It progressed to opening a little bit and getting stuck which required closing the door using the electronic controls. Then it started getting stuck in the open position which using the electronic controls multiple times to get it to close. As it is getting worse over time, I don't know if that will continue. At each oil change, I had the door checked. For years it was sporadic so they claimed they could not reproduce. A few months ago, we lost the ability to use the manual door handles. At this point, it was fully reproducible, but the dealership claimed they couldn't find a cause. They can't explain why the door is attempting to open when the lock is engaged.

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