NHTSA Complaint #11432631 — 2013 SUBARU OUTBACK

Thank you NHTSA for being my voice. We need and appreciate the life saving work you collectively do to keep my family, myself, and others safe on our roads. I need your action. My 2013 Subaru Continuously Variable Transmission valve body is failing. This is a major safety issue because my Subaru risks stalling out and potentially being harmed in a crash causing bodily injury or death to the driver, passengers, and other motorists. This is a known issue with Subaru and the NHTSA. Instead of a recall, Subaru of America opted to extend the warranty to 100,000 miles or 10 years for this safety issue. My car is 8 years old and over 100,000 miles. (I have taken amazing care of my beloved car and have already replaced the short block assembly that was a Service Bulletin under warranty for excessive oil consumption.) My goal, with your assistance, is to hold Subaru accountable to fix this known CVT failure at their cost (Approximately $1,829.94) by honoring my 8 year old car that is within the 10 year portion of the warranty extension. Although it is a known problem for cars over 100,000 miles, Subaru is denying my claim. The verbiage of this Continuously Variable Transmission issue being covered under an extended warranty of “100,000 miles OR 10 years, WHICHEVER COMES FIRST’ is a protection of the manufacturer only. I am compelled to ask you for your help and appreciate your time and advocacy. I can help in any capacity on my end. I am at your service!