NHTSA Complaint #11432621 — 2018 KIA SORENTO

UNKNOWN OR OTHER issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11432621
Vehicle	2018 KIA SORENTO
Component	UNKNOWN OR OTHER
Date of Incident	September 2, 2021
Date Filed	September 11, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

My 2018 Kia Sorento keeps going into limp mode. It can’t be duplicated by any shop so I keep paying for diagnostic and not having anything repaired besides things that could “possibly be the problem” but aren’t covered by the warranty like a positive battery cable or a software update. Now I’m $1000 out of pocket and had the most terrifying experience of my life and the car is still not repaired. Driving 75mph down the freeway, the car violently tried to stop and shut off and turned back on all on its own. It went into limp mode. Felt like a grenade went off. Still nothing can be found as to what the problem is! It is not safe and I refuse to put my children back in this car.

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