NHTSA Complaint #11432541 — 2014 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11432541
Vehicle	2014 DODGE JOURNEY
Component	SEATS
Date of Incident	September 10, 2021
Date Filed	September 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can’t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.

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#11602081 — July 15, 2024 — As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force...

#11590845 — May 26, 2024 — Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru

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