NHTSA Complaint #11432457 — 2016 HONDA HR-V POWER TRAIN

Complaint Details

ODI Number	11432457
Vehicle	2016 HONDA HR-V
Component	POWER TRAIN
Date of Incident	August 26, 2021
Date Filed	September 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

(August 2021, mileage less than 68000) I was experiencing some type of transmission squeaking/slipping and at the same time received a notice from Honda Motor to go to a dealer and perform a SW upgrade to fix the transmission issue that was Honda fully aware , I went to the dealer and performed a SW upgrade for my HR-V. Right after the upgrade I notice that my transmission became much more rigid/stiff. I thought it will go away after some driving. After driving less than 300 miles the transmission belt broke while I was at a stop light waiting and the moment I start to move and press gas pedal, my transmission belt broke and I could not move, Immediate it came to my mind that it must have been for the Soft Ware upgrade. The car engine revs but not moving at all. I was stuck on the road. No warning lamp or nothing warned me before this situation happened. It was really a scaring moment. I took the car right to dealership and after inspection they told me that the transmission is gone and I need new transmission. They found metal shaving in the transmission.

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