NHTSA Complaint #11432347 — 2012 TOYOTA PRIUS

The contact owns a 2012 Toyota Prius. The contact stated while attempting to use the horn, the horn failed to operate as needed. The contact also stated that the front passenger’s air bag warning light illuminated and then turned off. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the clock spring failed and needed to be replaced. The vehicle was also taken to an independent mechanic who confirmed the cause of the failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was not included in the manufacturer communications regarding the clock spring assembly repair. The vehicle was not repaired. The approximate failure mileage was 90,000.