NHTSA Complaint #11431927 — 2017 FORD TAURUS

The contact owns a 2017 Ford Taurus. The contact had taken the vehicle to an unknown dealer for an oil change and the contact was informed that all four tires showed significant tread wear and needed to be replaced. An alignment check was also performed on the vehicle and it was discovered that the rear tires were out of alignment. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which he linked to the failure; however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 17,202.