NHTSA Complaint #11431685 — 2021 TESLA MODEL Y

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11431685
Vehicle 2021 TESLA MODEL Y
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

What component or system failed or malfunctioned, and is it available for inspection upon request? Adaptive cruise control is unusable on small 2 lane hwy. How was your safety or the safety of others put at risk? Car would brake hard by itself without any obstacle for miles in front of the car. It also brakes randomly following another car or if it detects traffic on the opposite lane. Car would also brake randomly if there was another vehicle behind which almost caused an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem was acknowledge by Tesla customer support via the issue reporting app. They downloaded my trip data. However I was told that it wasn't a hardware issue but a software issue. They will issue a fix however it has been 4 months with no fix insight. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No I was told there was no issue with hardware. I have no reported this issue with police or insurance since there was no accident. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamp.

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