NHTSA Complaint #11431672 — 2019 VOLKSWAGEN BEETLE

My 2019 VW Beetle, AT, keyless entry was parked in a store parking lot. When I left the vehicle it wouldn't lock. I thought my fob battery died. I came out of the store about 30 minutes later and my car had rolled away. It came to rest about 50 feet away, up against a fixed object light pole. I was shocked! My rear bumper sustained damage. I got in my car and saw it was in D. I guess I left it in D, turned off the push button start/stop and it rolled away after I left it. I then did some checking and found that when push button start/stop tech is installed in many cars with the added safety features of audible sounds or transmissions ratcheting into park when stopped with transmission in Drive, which are standard safety features on most newer cars, but were not standard on my car. The car did not alert me to anything being wrong. This is a safety hazard. I noted that VW recalled their keyed entry Beetles for Rollaway Risks, but did not include key-less entry vehicles. A call to VW ensued and a case number was assigned, #04874410. Regional personnel Cathy was coordinating the case which she said caused an internal report to be filed. On Sept 3 at approximately noon, she called me to say that the accident was my fault, for parking incorrectly, VW would not pay to have my rear bumper fixed, nor would they take any responsibility. This Rollaway Risk could have been deadly, it could have been worse. I would hate to see someone killed for being in similar circumstances. VW is negligent in their response, these cars should be recalled for being a safety hazard to the general public. I am deeply concerned with the nonchalant attitude of VW. My husband's Lincoln ratchets into Park when he stops the car using the button if left in Drive. Ford does the same thing. Nissan makes an audible noise alerting the driver to something being amiss. VW is not even on the ballpark on this, what a shame!