NHTSA Complaint #11431641 — 2017 NISSAN SENTRA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11431641
Vehicle	2017 NISSAN SENTRA
Component	POWER TRAIN
Date of Incident	August 18, 2021
Date Filed	September 3, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

DURING NORMAL DRIVING CONDITIONS, THE VEHICLE'S TRANSMISSION FAILED TO MOVE FORWARD IN DRIVE. THIS HAPPENED AFTER STOPING AT A GAS STATION. I REVERSED THE VEHICLE TO PULL OUT OF THE SPOT AND SWITCHED TO DRIVE. THATS WHEN THE VEHICLE FAILED TO MOVE FORWARD. CHECKED THE VEHICLE REVERSE, AND THE REVERSE CONTINUE TO WORK. THE VEHICLE WAS TOWED TO THE HOUSE AND THE NEAREST NISSAN DEALER WAS CONTACTED REGARDING THIS ISSUE. THE SERVICE DEPARTMENT SUPERVISOR INFORMED ME THAT THAT ISSUE WAS WELL KNOW AND THE ONLY WAY TO FIX THE PROBLEM WAS TO HAVE THE TRANSMISSION REPLACE AT A COST OF ABOUT $3,750. THE VEHICLE CURRENTLY HAS 79,258 MILES ONLY. AS OF RIGHT NOW THE VEHICLE IS NOT DRIVABLE.

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