NHTSA Complaint #11431604 — 2014 HYUNDAI SONATA

The contact owns a 2014 Hyundai Sonata. The contact stated that while his son was driving 30 MPH, the check engine warning light illuminated the instrument panel with an abnormal clicking sound coming from the engine. The contact towed the vehicle to an independent mechanic who informed him that the vehicle was no longer safe to be driven. The contact then called a dealer and had the vehicle towed to the dealer for a diagnostic test. The contact was informed that the engine had failed and that the dealer needed approval from the manufacturer to replace the engine. The contact was called back and informed that they would not be able to service the vehicle because the vehicle had a salvage title. The contact then called the manufacturer directly and was given the same information. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 79,000. From contact: Hyundai National has been extremely uncooperative. It was explained to them that the vehicle was about to prove fatal to his son, but none of the executives (to which the contact reached via email) replied via email. The case manager was rude and said she is the ultimate authority to make any decision and she has made a decision that Hyundai will not cover the repair of the vehicle. It should be noted that the salvage title of the vehicle had nothing to do with the engine. It was hit at the rear right due to which the vehicle was salvaged. Similar problems have happened with many many Hyundai vehicles. Do not know why it is not a national recall.