NHTSA Complaint #11431458 — 2016 MERCEDES-BENZ GLA 250 UNKNOWN OR OTHER

Complaint Details

ODI Number	11431458
Vehicle	2016 MERCEDES-BENZ GLA 250
Component	UNKNOWN OR OTHER
Date of Incident	September 2, 2021
Date Filed	September 2, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My car puts itself into neutral while driving and while stopped. This has happened 4 times now. The dealer claims they aren’t familiar with this issue. My safety and the safety of others driving around me are in danger. Today, I was changing lanes on the feeder road, and my car locked up into neutral and wouldn’t let me drive it. The error message says “Do not shift gears. Visit dealer”. This car has been in no accidents and hasn’t had any work done other than routine work.

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