NHTSA Complaint #11575054 — 2016 MERCEDES-BENZ GLA 250 UNKNOWN OR OTHER

Complaint Details

ODI Number	11575054
Vehicle	2016 MERCEDES-BENZ GLA 250
Component	UNKNOWN OR OTHER
Date of Incident	March 2, 2024
Date Filed	March 2, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While driving the vehicle a message is constantly required to acknowledge an SOS inoperable system which can be dangerous while driving. Mercedes ME Brace no longer supports the system due to being an obsolete system 3g network. The dealership requires the system to be disabled by deleting the software or removing the component to fix the issue of SOS being inoperable at a cost to the customer.

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