NHTSA Complaint #11431113 — 2004 TOYOTA 4RUNNER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11431113
Vehicle 2004 TOYOTA 4RUNNER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Frame started excessive rusting before 2011 when the vehicle had very low miles on it. I reported it to Toyota National headquarters in 2016. They knew about it but since they didn't have to replace the frames they didn't care. They offered me $1000 towards a new car. I could not afford a new car. I have been battling the rust ever since. I spent $4000 in the past 2 years. I was driving with a broken front axle!! Recently the rust corroded my brake fluid lines causing the lines to fail all at once. Luckily I was leaving my driveway. I had no brakes and was headed for the road. I hit the emergency brake and stopped at the road. Brake fluid fell out all over my driveway. I had to spend $400 getting my driveway resealed and $300 for the new brake lines which was really cheap. I took the truck to Toyota to trade it in and they would only give me $1500 for the beautifully, well cared for truck with only 135000 miles on it because the frame was rusted. They replaced the frames on the Tundra and Tacoma, which were the same frames. They need to replace the frames on the 4Runners or compensate the owners like me. I am the original owner. I bought the dealers demo in 2005. I want the $10,000 they owe me. I am moving and I have to sell this truck, instead of waiting for Toyota to replace the frame, because it is unsafe to drive from NY to NC. I am very sad. Other than the rust this truck is fantastic. I feel like a good friend died! It hurts to let it go. I will have to sell it privately. I think $1500 from the dealer is criminal.

Related Complaints for the 2004 TOYOTA 4RUNNER

Other SUSPENSION Complaints

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Recent Complaints for the 2004 TOYOTA 4RUNNER

#11707650 AIR BAGS What component or system failed or malfunctioned, and is it available for inspection upon request? Response: Frame, ...
#11707650 STRUCTURE:BODY What component or system failed or malfunctioned, and is it available for inspection upon request? Response: Frame, ...
#11684174 UNKNOWN OR OTHER The body frame on this vehicle is almost completely rushed out. I don’t know what to do. If I should have the frame r...
#11683937 STRUCTURE:FRAME AND MEMBERS The contact owns a 2004 Toyota 4Runner. The contact stated that while the vehicle was in for service, the independent...
#11681545 STRUCTURE The contact owns a 2004 Toyota 4-Runner. The contact stated that the frame was severely rusted. The vehicle was not d...
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