NHTSA Complaint #11431016 — 2016 FORD FOCUS

The contact's son owns a 2016 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to an independent mechanic, but the mechanic did not diagnose nor repair the vehicle. The vehicle was then towed to the dealer and diagnosed as transmission control module (TCM) failure. The vehicle was not repaired and remained at the dealer for 10 weeks, awaiting the transmission control module part. The contact stated that the manufacturer had mailed a notification for the extended warranty up to 150,000 miles for the transmission control module. The manufacturer was made aware of the failure and had the vehicle towed to the dealer and informed the contact's son that they were working on getting the TCM part to the dealer. The failure mileage was unknown.