NHTSA Complaint #11430709 — 2011 LINCOLN MKT

The contact owns a 2011 Lincoln MKT. The contact stated that at start-up the power steering assist failed to operate as needed with the power steering assist message on the instrument panel. Due to the failure, the contact had the vehicle towed to the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The contact was referred to the dealer for assistance. The contact then had the vehicle towed to the dealer where he was informed that the recall had expired. The contact was able to drive the vehicle back to the dealer and the vehicle was repaired. The manufacturer was notified of the failure and informed him that his vehicle was not under recall. The vehicle was repaired. The failure mileage was approximately 84,000.