NHTSA Complaint #11429499 — 2015 HYUNDAI GENESIS

STRUCTURE:BODY issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11429499
Vehicle	2015 HYUNDAI GENESIS
Component	STRUCTURE:BODY
Date of Incident	August 17, 2021
Date Filed	August 17, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The rear passenger door will not open from inside or from outside of the vehicle. The door lock mechanism has failed internally while the door was shut. This causes a safety issue as passengers are not able to exit the vehicle in an emergency event. Worse, a child car seat is not able to be accessed as the door will not open. There are not warning lights in the vehicle to alert you that the door lock/handle mechanism has failed. Hyundai/Genesis will not repair the defective components under warranty, as they consider it a wear item. As the door will not open it is extremely difficult to repair this issue. The door panel has to be cut off which renders it destroyed. The door lock/latch mechanism has failed at 60000 miles and with a vehicle that is 6 years old. This is a huge safety issue as people will become trapped in a crash, which can lead to injury and loss of life.

Related Complaints for the 2015 HYUNDAI GENESIS

Other STRUCTURE:BODY Complaints

#11703782 — December 8, 2025 — The paint on my hood & fenders is falling off rapidly causing a not so good look for the Genesis brand.

#11551506 — October 23, 2023 — In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an ac...

#11535915 — August 1, 2023 — Driver’s side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of ...

#11517452 — April 17, 2023 — The left rear passenger door does not open from inside or outside. I have looked online and see that this or similar ...

#11510220 — March 5, 2023 — Rear passenger door lock inoperable. Not able to open door from inside or outside. Safety issue, vehicle accommodates...

Recent Complaints for the 2015 HYUNDAI GENESIS

#11718710 — ENGINE — February 18, 2026 — The contact owns a 2015 Hyundai Genesis. The contact stated that while stopped at a traffic light or while the vehicl...

#11718710 — POWER TRAIN — February 18, 2026 — The contact owns a 2015 Hyundai Genesis. The contact stated that while stopped at a traffic light or while the vehicl...

#11715982 — ELECTRICAL SYSTEM — February 5, 2026 — While driving approximately 35–40 mph, the steering wheel locked unexpectedly. My [XXX] child was in the vehicle at ...

#11715982 — LANE DEPARTURE: ASSIST — February 5, 2026 — While driving approximately 35–40 mph, the steering wheel locked unexpectedly. My [XXX] child was in the vehicle at ...

#11715982 — STEERING — February 5, 2026 — While driving approximately 35–40 mph, the steering wheel locked unexpectedly. My [XXX] child was in the vehicle at ...