NHTSA Complaint #11551506 — 2015 HYUNDAI GENESIS

In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, (833) 462-8722 xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. On October 10, 2023, Rae, a service employee from the dealership, left a voicemail that due to the age of the vehicle and miles outside the warranty, Hyundai would not assume responsibility for the repair. A consumer of a vehicle has a reasonable expectation that all four car doors will open and close for many years. Due to the cost and supply issues, consumers are keeping their cars longer. We have owned many vehicles and even three Hyundai vehicles at the time of this incident, and not once did a door cease to open. I am seeking assistance from Hyundai repair this safety issue.