NHTSA Complaint #11429444 — 2017 FORD EXPLORER

Passenger side window trim molding detached while driving on highway. No previous issue with it being loose and no previous problems with trim. If there had been traffic behind or to the side, it could have caused damage to another's vehicle, injury to a person, or caused an accident. I directly went to a Ford dealer. I was told by service person that it is a known issue. I paid for the parts (one on order, as they no longer had all the parts in stock due to replacing other moldings) and was told that I would also have to pay for the installation (separate charge). Upon doing research on the internet I found that this is a known issue to Ford and has been listed for different years the Explorer has been made with this trim molding. If I had known of this issue I would not have purchased the vehicle and would have notified my parents when they purchased their 2016 Explorer. My previous Explorer (2013) did not have this trim and we were all very happy with it.