NHTSA Complaint #11429392 — 2010 CADILLAC SRX

The contact owns a 2010 Cadillac SRX. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact’s husband then received a recall notice for NHTSA Campaign Number: 21V473000 (Suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. Vin tool confirms parts not available.