NHTSA Complaint #11429370 — 2016 DODGE DART

This morning when backing out of the driveway, the car got stuck into neutral And I was stuck in the middle of the street unable to back up or drive. After pushing it into the driveway, I discovered the shift cable was no longer attached to the shifter lever. The bushing was no longer in the hole for the shifter cable and the bushing itself was still attached to the shifter lever bolt. In March of this year, I took my car to the dodge dealer to have the two recalled parts replaced. One was the shifter cable bushing. When I called the Dodge dealer, they told me to have the car towed to their service department and they would have it looked at and replaced as soon as possible. I verified with them the bushing was covered under the mopar 24 month part warranty. I had the vehicle towed to them. Later, someone from the service department called trying to tell me that I needed to pay a $277 diagnostic fee and I advised them I would not be paying them anything because I took photos and printed out the photos showing them that the bushing was missing inside of the shifter cable that they supposedly replaced 5 months ago. Either they never replaced it or they replaced it with another faulty bushing. In looking at the bushing currently broken on my vehicle, it is yellow in color. When I looked up the parts number on Mopar’s website, the photo of the new bushing is white.